Crystl. Candles Disclaimer
Each of our crystal candles is purposefully created with the intention of bringing love and positive energy into your life. Whilst we believe crystals can support overall well-being, we do not claim they cure or heal medical conditions and they should not be used as a substitute to medical treatment. Please consult with and follow the advice of your medical professional.
All information relating to the metaphysical properties of crystals communicated by Crystl is for reference only and has been gathered through research and personal experience. This information is the opinion of the author and is not intended to provide you with any specific health or well-being advice. For medical advice please consult a licensed health care professional. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website.
Whilst crystals are believed to have one or more healing properties, either physical, mental, emotional or spiritual, this does not guarantee that you will personally experience, or benefit from, any such properties. it is widely believed that crystal and gemstones have one or more healing properties, either physical, mental, emotional or spiritual, this does not guarantee that you will experience or benefit from any such properties when using Crystl products.
Crystals should never be used as a substitute for conventional medical or psychological treatment. Please seek professional medical advice.
Important Warning – Crystals are not toys and they should not be given to children unless under adult supervision. Crystals are a choking hazard and should be kept out of reach of babies and small children. Please be conscious that small stones have an appearance similar to lollies. Keep out of reach of children.
When you purchase and/or use a Crystl product, you agree to fully release, indemnify, and hold harmless, Crystl, its principals, owners, personal representatives, consultants, employees and assigns from any claim or liability whatsoever and for any damage or injury, personal, financial, emotional, psychological or otherwise, which you may incur arising at any time out of or in relation to your use of the Products sold on this website. If any court of law rules that any part of the Disclaimer is invalid, the Disclaimer stands as if those parts were struck out.
We hope that our products bring positive energy into your life. May they help you with setting intentions and manifesting more love, light and peace into your life and support your overall well-being.
Refund & Returns Policy
Soy candles cannot be left outside in the heat. Your order will be delivered by courier to your nominated residential or business address. Please ensure someone is home at the time of delivery. No refund will be offered for products damaged due to being left in the heat.
Please choose carefully as we do not refund for change of mind.
If your item is faulty, please contact us to arrange a refund of the original purchase amount (not including shipping). In some cases you may be required to return the item to us before the refund can be processed (return postage at your expense).
Please follow our candle safety instructions included with your candle and available on our website.
Order Processing and Shipping
All of our candles are handmade with love and the crystals are embedded to order. Please allow up to two days processing time for your order. Your order will then be shipped on the following business day. If you require express shipping please contact us to arrange.
If you are purchasing as a gift for someone else please include your details in the billing details and the recipients in the delivery details. You can also leave a note to let us know that it is a gift and any special message you would like included.
We currently ship Australia wide using 100% carbon neutral shipping. The email you provide will be added to receive tracking notifications. Please understand that once your item is shipped we have no control over the delivery time.
Your order will be delivered by courier to your nominated residential or business address. Please ensure someone is home at the time of delivery. No refund will be offered for products damaged due to being left in the heat.
Local pickup is available from our studio in Victoria Point, Queensland. Please contact us if you require international shipping firstname.lastname@example.org